Terms & Conditions for Service Providers
Effective Date: 6 October 2025
Last Updated: 6 October 2025
These Terms & Conditions for Service Providers (“Supplier Terms”) govern the relationship between Connecting Jamaica (“we,” “us,” “our,” “Connecting Jamaica”) and you, the Supplier (also called “Vendor,” “Provider”), when you list, market, or provide services through our platform.
These Supplier Terms supplement (and are incorporated into) our General Terms & Conditions and Privacy Policy.
By registering as a Supplier, listing Products, or fulfilling bookings via Connecting Jamaica, you accept and agree to be bound by these Supplier Terms.
1. Definitions & Interpretation
In these Supplier Terms, the following definitions apply (in addition to definitions in our General Terms):
“Platform / Website / Site” means Connecting Jamaica’s online platform, including its web pages, mobile apps, interfaces, and related services.
“User / You / Supplier” means any person or entity (you) that provides or offers Products via the Platform.
“Customer” means a user who books a Product via the Platform.
“Product / Service / Activities” means tours, transfers, accommodations, workshops, or any experience or service you offer via the Platform.
“Booking / Service Agreement” means the contract between a Customer and a Supplier for a Product, arranged via the Platform.
“Supplier Content” (or “User Content” when coming from you) means all content (text, images, descriptions, media) you supply to us for your listing(s).
Interpretation notes:
• Headings are for convenience and do not affect meaning.
• Singular includes plural and vice versa.
• References to laws include amendments, re enactments, and subordinate legislation.
2. Scope & Role of Parties
2.1 Marketplace Facilitator
Connecting Jamaica acts as a marketplace platform connecting Suppliers and Customers.
We do not itself provide the Products (unless explicitly stated).
2.2 Supplier as Independent Contractor
You remain an independent contractor.
Nothing in these Terms creates a partnership, joint venture, agency (except to the extent we act as your disclosed agent for bookings), or employment relationship.
2.3 Contractual Relationship
A valid Booking arises between you (Supplier) and the Customer.
We often act as a disclosed agent to accept bookings on your behalf, but your obligations to fulfill the service rest with you.
2.4 Consistency Across Terms
Where clauses here overlap with your obligations under our General Terms or Privacy Policy (e.g. data protection, dispute resolution), they apply equally.
3. Term, Suspension & Termination
3.1 Effective Date & Duration
These Terms become effective when you accept them (via registration or agreement).
They remain in force until terminated under section 3.
3.2 Rights of Suspension or Termination
We may suspend or terminate your account — deactivate listings, block new bookings, remove content — in cases including (but not limited to):
• Breach of these Terms
• Excessive cancellations, refunds, or charge-backs
• Fraudulent, misleading, or unlawful behaviour
• Failure to maintain required licenses, insurances, or permits
• Violation of Google Ads, advertising, or consumer protection rules
3.3 Termination by Notice
We may update these Terms, giving you 15 days’ notice (via email or platform notice).
If you object, you may terminate your participation.
If you do not object, the new terms apply automatically after notice period.
3.4 Survival
Provisions relating to liability, indemnification, confidentiality, intellectual property, data protection, dispute resolution, and accrued rights survive termination.
4. Listing & Product Availability
4.1 Accurate Listings
You must provide truthful, complete, current, and clear descriptions, photos, pricing, schedules, inclusions / exclusions, meeting points, age or weight restrictions and safety information for each Product.
4.2 Availability Commitment
You warrant that Products you list are available for booking and that you can fulfill them.
If you modify or cancel post-booking:
• You must offer a replacement of equal or higher value OR
• Permit Customer cancellation and refund
4.3 Timely Notification of Changes
You must notify us promptly (preferably at least 2 months in advance) of schedule changes, cancellations, or updates to your Products.
If advance notice isn’t feasible, you must notify us immediately upon becoming aware.
Failure to do so may require you to reimburse Connecting Jamaica or customers for refunds issued.
4.4 Booking Acceptance
You must accept or confirm a booking within 60 minutes of its placement (unless otherwise specified). Unconfirmed bookings may be cancelled or re offered.
5. Commission, Payment & Accounting
5.1 Commission Structure
Connecting Jamaica commission is 20% (or as otherwise agreed) of the sale price;
You receive 80% of the sale price (net of fees, refunds, taxes).
This may be adjusted by us, subject to notice.
5.2 Payment Remittance
• Payments are sent within 72 hours after completion of the Product (or as otherwise agreed).
• Payments are by Electronic Funds Transfer (EFT) to your designated bank or PayPal account.
• If bank or PayPal account info is missing / invalid, payment may be withheld until corrected.
5.3 Billing Discrepancies & Disputes
You must raise any discrepancies within 5 business days after product delivery or receipt of remittance. After that, adjustments are at our discretion.
5.4 Taxes & Fees
You are responsible for any applicable taxes, transfer fees, withholding taxes, or duties arising from your service sales. We may withhold amounts if legally required.
5.5 Chargebacks & Withheld Funds
If excessive chargebacks or payment reversals occur, we reserve the right to terminate this Agreement and withhold payments to you.
We may also offset withheld funds against losses caused by your fraudulent or problematic activity.
6. Customer Cancellations & Refunds
6.1 Cancellation Policy
• Customers may cancel up to 24 hours before service start for full refund.
• Less than 24 hours: no refund
• Changes less than 24 hours before start: not accepted
• These cut-off times use local Jamaica time
6.2 Weather or Force Majeure
If Products are cancelled due to weather, insufficient participants, or other force majeure events, you must provide a reschedule or full refund.
6.3 Refund Responsibilities
You may not impose stricter cancellation terms than those posted on the listing.
If you receive a direct cancellation request, you must refer the Customer to our platform.
Refunds processed by us may lead to your payment being reduced or reversed.
7. Customer Relations & Communications
7.1 No Unauthorized Marketing
You must not contact customers for direct marketing or cross selling (e.g. tours, add-ons) without express permission from the Customer or from us.
7.2 Complaint Handling
You must respond to Customer complaints in writing (e.g., email or through the platform) within 72 hours.
We may intervene or provide compensation on your behalf; if we do so, you may forfeit payment for the booking.
7.3 Customer Support Cooperation
You should cooperate in resolving disputes, provide requested documentation, and assist with refunds, adjustments, or alternate offerings when appropriate.
8. Insurance, Licenses & Compliance
8.1 Legal & Regulatory Compliance
You must maintain all required permits, licenses, approvals, and operate in compliance with Jamaican and local laws as well as consumer protection, safety, health, and data privacy regulations (including UK/EU’s GDPR or US data rules where applicable).
8.2 Insurance
You must carry adequate insurance to cover liabilities arising from Product delivery (e.g. public liability, accident, injury).
You shall provide proof of insurance upon request.
8.3 Personnel Standards
Your staff/guides/contractors must be suitably qualified, trained, background checked (where required), and adhere to industry best practices.
8.4 Due Diligence & Audits
We may require identity verification, proof of Product existence, inspections, or audits.
You must supply such proofs promptly when requested.
9. Intellectual Property & Content Licensing
9.1 Ownership
You retain ownership of your Supplier Content.
You warrant that you have rights to grant us usage of such content.
9.2 License Grant
You grant Connecting Jamaica a non-exclusive, royalty-free, worldwide, perpetual, transferable license to use, reproduce, modify, distribute, publicly display, and adapt your content to market and operate Products (including via Google Ads, marketing channels, partner sites).
9.3 Use of Trademarks & Logos
We may use your name, brand, logos, and marks for marketing and promotion of your Products.
9.4 Content Standards & Removal
You must ensure your content is not misleading, unlawful, infringing, defamatory, or discriminatory.
We may remove or restrict any Supplier Content that violates this or our policies without prior notice.
10. Confidentiality & Data Protection
10.1 Confidential Information
All proprietary or confidential information exchanged is subject to confidentiality.
You must not disclose or use it except to fulfill obligations here.
10.2 Customer Data & Privacy
You may receive Customer personal data to fulfill bookings.
You may only use such data for that purpose.
You must maintain a privacy policy compliant with Jamaican, UK/EU, US data laws, and keep Customer data secure.
10.3 No Spam / Unsolicited Communication
You shall not send unsolicited marketing emails or communications to Customers unless permitted by them and in compliance with anti-spam laws.
11. Indemnification & Liability
11.1 Supplier Indemnity
You will indemnify, defend, and hold harmless Connecting Jamaica and its affiliates, officers, employees, and agents against any claims, losses, liabilities, damages, costs (including legal fees) arising from:
• Your breach of these Terms
• Your Products or services
• Your Supplier Content
• Violations of applicable laws or regulations
• Tax liabilities relating to your sales
11.2 Limitation of Our Liability
To the fullest extent allowed by law:
• We are not liable for indirect, incidental, consequential, or punitive damages
• Our maximum liability arising under these Terms (or in connection with any booking) is limited to the total commission Connecting Jamaica earned from that booking
• We do not assume liability for injury, loss, or damage arising from your Products or their use by Customers
11.3 Exceptions
Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or willful misconduct, where such limitation is prohibited by applicable law.
12. Compliance with Advertising & External Policies
12.1 Advertising Standards
Listings and promotional content must comply with Google Ads policies (clear pricing, accurate descriptions, no misleading claims), as well as local consumer protection and advertising laws.
12.2 Removal of Non Compliant Listings
We may decline, remove, or suspend any listing that violates advertising policies or applicable law, without liability to you.
12.3 Audit & Verification
We may require proof of compliance (e.g., receipts, certificates, licenses) and remove or suspend content or your account pending verification.
13. Dispute Resolution & Governing Law
13.1 Governing Law
These Terms are governed by Jamaican law, and where relevant consumer rights law of the UK/EU or US may apply to foreign Customers or Suppliers.
13.2 Dispute Process
You agree to first attempt resolution via informal negotiation or mediation.
Failing agreement, disputes may be resolved by arbitration (if agreed) or by competent courts (Jamaica or as applicable by jurisdiction).
13.3 Severability
If any clause is void or unenforceable, it will be severed, and the rest of the Terms remains in force.
14. General Provisions
14.1 Assignment
You may not assign your rights under these Terms without our prior written consent.
We may assign or transfer at our discretion.
14.2 Notices
Notices from us to you may be by email, sms, platform notification, or posted updates.
They are effective when delivered or posted.
14.3 Entire Agreement
These Supplier Terms, together with the General Terms and Privacy Policy, constitute the full agreement between the parties, superseding any prior communications.
14.4 Waiver
Failure to enforce any term is not a waiver of the right to enforce later.
14.5 Survival
Provisions on liability, indemnity, intellectual property, confidentiality, and dispute resolution survive termination or expiration.