Privacy Policy for Connecting Jamaica
Effective Date: 6 October 2025
Last Updated: 6 October 2025
Connecting Jamaica Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your data when you interact with our platform.
1. Who We Are
Connecting Jamaica operates as a digital marketplace for transportation, tours, accommodation, and experiences in Jamaica. This policy applies to all users, providers, partners, and visitors.
• Data Controller: Connecting Jamaica Ltd.
• Registered in: United Kingdom
• Contact Email: info@ connectingjamaica.com
• Physical Address: Rushcroft Road, Brixton, London, SW2 1JH
2. Scope of This Policy
This policy applies to:
• Visitors to our website and mobile platforms
• Users who book or list services
• Providers who offer services through the platform
• Email, support, or marketing communications
All processing activities across jurisdictions where we operate or have users
3. Data We Collect
a. Information You Provide
• Full name
• Contact details (email, phone, address)
• Identity verification documents (where applicable)
• Booking and transaction information
• Reviews, ratings, and feedback
• Account login data (if you create an account)
• Business registration or licensure (for vendors)
b. Information We Collect Automatically
• IP address and geolocation (if enabled)
• Device/browser information
• Log files, cookies, usage patterns
• Pages visited and time spent
• Clickstream and referral data
• Session replay/heatmap data (with consent)
4. How We Use Your Data
• To provide services: booking, listing, payments, confirmations
• Customer support: responding to inquiries or complaints
• Legal compliance: tax records, fraud prevention, and dispute resolution
• Marketing (with opt-in): promotions, newsletters, and product updates
• Analytics: to improve services, UX, and measure performance
• Personalization: recommend listings based on your preferences
• Security: detect bots, fraud, and prevent misuse
5. Lawful Bases for Processing (GDPR, UK GDPR, Jamaica DPA)
We rely on one or more of the following:
• Consent: for optional services like marketing, cookies
• Contractual necessity: for fulfilling your bookings or partnerships
• Legal obligation: for tax, accounting, and regulatory compliance
• Legitimate interests: to improve our services and secure our platform
• Vital interests: where necessary to protect life or safety
6. Data Sharing & Disclosure
a. With Service Providers
We share necessary booking data with hotels, transport providers, tour operators, and others who fulfill your bookings.
b. With Processors
Third-party vendors acting on our behalf may access your data for:
• Payment processing (e.g. Stripe, PayPal)
• Hosting and IT infrastructure
• Customer service
• Marketing email delivery (e.g. Mailchimp)
• Analytics (e.g. Google Analytics, Hotjar)
c. With Authorities or Legal Obligations
• We may disclose your data to comply with:
• Court orders or subpoenas
• Tax authorities in Jamaica or abroad
• Law enforcement where legally required
d. Cross-Border Transfers
Data may be stored or processed in countries like the United States, UK, EU, or others. When we transfer data, we use:
• Standard Contractual Clauses (SCCs)
• Adequacy decisions (e.g. UK to EU)
• Data Privacy Framework (US entities)
• Jamaica Data Protection safeguards
7. Your Rights
Depending on your jurisdiction, you have the right to:
• Access – receive a copy of your data
• Rectify – correct inaccurate information
• Erase – request deletion (subject to retention requirements)
• Restrict – limit processing in certain circumstances
• Object – to direct marketing or legitimate interest processing
• Withdraw Consent – anytime without affecting prior processing
• Data Portability – receive your data in machine-readable format
• Complain – to the relevant Data Protection Authority
For Jamaican users, the Office of the Information Commissioner (OIC) governs enforcement under the Data Protection Act (2020).
8. Cookies & Tracking
We use cookies and similar tools for:
• Session functionality
• Remembering preferences
• Analytics and performance
• Advertising and remarketing
You may manage or opt out of cookies via your browser or our cookie consent banner.
9. Retention Periods
• Booking & account records: 7 years (tax, audit purposes)
• Marketing contact info: until opt-out or account deletion
• Support requests: 2 years
• Log & analytics data: up to 12 months
• Identity documents (where collected): deleted within 90 days after verification unless required longer for legal purposes
• We securely delete or anonymize data that is no longer needed.
10. Data Security
• We take appropriate safeguards to secure your data:
• SSL encryption for all communications
• Firewall and intrusion prevention systems
• Role-based access control for staff
• Secure backups and data minimization practices
• Vendor security reviews and contracts with processors
However, no method is 100% secure.
In the event of a breach, we will notify users and regulators as required by law.
11. Children’s Data
Our Services are not intended for children under 16 years.
We do not knowingly collect data from minors.
If you believe we’ve collected data from a child, contact us immediately for deletion.
12. Third-Party Links & Integrations
Our website may contain links to third-party platforms (e.g. tour providers, accommodation sites, restaurants).
We are not responsible for their privacy practices.
Review their policies before submitting your data.
13. Automated Processing & Profiling
We may use profiling (e.g. recommend activities based on your browsing) but we do not make automated decisions that significantly affect you without human involvement.
14. Updates to This Policy
We may update this policy periodically. The most current version will be posted here. If we make material changes, we will notify you via email or on-site banner.
Last Reviewed: 6 October 2025
Next Scheduled Review: 6 October 2026
15. Contact Us
For privacy-related inquiries or to exercise your rights, contact:
Data Protection Officer (DPO)
📧 Email: dataprotection@ connectingjamaica.com
🌐 Website: https://connectingjamaica.com
Postal Mail: Rushcroft Road, Brixton, London, SW2 1JH