Your Questions Answered
Connecting Jamaica connects residents, tourists and visitors with the best places to stay, eat and explore across Jamaica.
Below are the answers to Frequently Asked Questions
✈️ Airport Transfers
How do I book an airport transfer or guided tour?
Select your preferred service from our menu, choose your travel date, specify the number of passengers and complete your booking via our secure online payment gateway.
You will receive an automated confirmation email with your booking details immediately after payment.
What is included in the airport transfer service?
Standard airport transfers include a professional, licensed driver, a fully air-conditioned vehicle, a meet-and-greet service at the terminal and direct transportation to your specified destination.
Please review the specific listing for any additional complimentary services or amenities included by that provider.
How will I locate my driver at the airport?
Your driver will be waiting for you in the designated arrivals area holding a prominent sign displaying your name or your party’s name.
What happens if my flight is delayed?
The airport transfer providers actively monitor flight arrival data in real time.
Your driver will automatically adjust their arrival time based on your actual landing time at no additional cost to you.
Are transfer services available 24/7?
Many of the listed transport providers operate 24 hours a day, 7 days a week.
Please verify the operating hours on the provider’s specific listing page when booking early morning or late-night arrivals.
🗺️ Guided Tours
Are the guided tours private or shared?
You can find both options to suit your preferences.
You can filter and select Private Tours for an exclusive, personalized experience or Shared Tours to enjoy a highly social, budget-friendly group adventure.
Is accommodation pickup and drop-off included in the tour price?
Complimentary hotel or villa pickup and drop-off are included in the majority of the tours.
Please remember to provide your exact accommodation details.
Are entrance fees to attractions included in the tour price?
Inclusions vary by itinerary.
Some comprehensive tours include all entry and attraction fees, while others operate on a transport-only basis.
Always review the “What’s Included” section of the specific tour listing.
🚗Vehicles
Are the vehicles air-conditioned, insured and safety-compliant?
Yes.
All vehicles listed on Connecting Jamaica are fully air-conditioned, undergo regular mechanical safety inspections and carry comprehensive commercial passenger insurance cover to ensure your safety and comfort.
Can I request child car seats?
Yes.
Most of our transport partners provide child safety seats upon request.
Please ensure you specify your requirements (including child age/weight) in the dedicated requests section during the online booking process.
💳 Accounts, Cancellations and Modifications
What is the cancellation policy?
You may cancel any confirmed booking up to 24 hours prior to your scheduled pickup or tour start time to receive a full refund.
For complete terms, please review our official Refund and Change Request Policy.
Can I modify my booking after it has been confirmed?
Yes.
Booking amendments (such as date or time changes) can be made up to 24 hours before the scheduled service, subject to the service provider’s availability.
Please refer to our Refund and Change Request Policy to initiate a modification.
How do I create a customer account?
You can establish a secure customer account at any time.
Simply click Log In / Register at the top of our website, enter your email address and select a password; a verification link will be emailed to you immediately.
Alternatively, you can seamlessly opt to create an account during the checkout process.
👥 Customers / Travellers
What payment methods do you accept and what currency is used?
All transactions on Connecting Jamaica are processed securely in USD (United States Dollars).
We accept major international credit and debit cards, including Visa, Mastercard and American Express.
Local currency conversion rates are determined by your bank.
No.
The price displayed on the final checkout screen includes all applicable local taxes.
We maintain strict transparent pricing; you will not experience hidden platform convenience fees at checkout.
What should I do if I cannot get in touch with my assigned driver or tour guide?
In the rare event that you cannot reach them, you can contact the Connecting Jamaica emergency support desk via the live chat icon on our website.
🛍️ Online Gift Shop
What types of products do you sell in your online store?
The Connecting Jamaica online store features an exclusive collection of high-quality, culturally inspired merchandise.
Customers can purchase apparel (including t-shirts, vests, and swimwear), accessories (such as hats and mugs) and unique culturally-inspired artwork.
What is Print-on-Demand (POD) and how does it work?
To reduce environmental waste and ensure every item is custom-crafted to the highest quality our gift shop operates on a Print-on-Demand model.
This means your item does not sit in a dusty warehouse; instead, it is custom-printed, tailored and manufactured specifically for you the moment your order is placed.
What is your return and refund policy?
Because every single product is custom-made to order, we do not accept general returns, exchanges for incorrect sizing or change-of-mind refunds.
Please carefully review the detailed size guides, measurements and product descriptions provided on each product page before finalizing your purchase to ensure a perfect fit.
If my item arrived damaged, defective or incorrect, what should I do?
We stand firmly behind the quality of our merchandise.
If your item arrives with a manufacturing defect, printing error or physical damage sustained during transit, we will replace it immediately at no extra cost to you.
To initiate a swift replacement request:
• Take a clear photo of the defective item and the damage/printing error.
• Return the item to the provider sender’s address
• Email our support team at shop@ connectingjamaica.com within 7 days of delivery.
• Include your original Order Number in the email subject line.
• Once verified, we will fast-track a brand-new replacement item to your address.
How long will it take for my order to be made and shipped?
Because items are printed on demand, your order goes through two distinct phases:
• Production/Fulfillment:
It typically takes 2 to 5 business days to print and manufacture your custom items.
• Shipping:
Once production is complete, your package is handed over to our global shipping partners. Delivery times vary based on your destination country and will be clearly calculated for you at checkout.
Can I cancel or modify my shop order after it is placed?
Because our automated system transmits your custom order directly to our printing queue immediately after checkout, we can only accommodate cancellations or address changes if they are requested within 1 hour of purchase.
Once an item enters production, it cannot be cancelled, modified or rerouted.
What payment methods are accepted in the gift shop?
We accept all major international credit and debit cards, including Visa, Mastercard and American Express, payments can be made via PayPal and Google Pay.
All transactions are securely processed through an encrypted checkout gateway.
✍️ Review System Guidelines
How does the review system work?
Connecting Jamaica relies on authentic community feedback.
We invite verified customers to rate and review their experiences, to ensure the ratings genuinely reflect the quality of service provided.
What are the community guidelines for writing a review?
To maintain a professional and helpful platform, we ask that all reviews adhere to the following standards:
• Be Objective and Factual:
Keep your feedback clear, concise and focused on the details other travellers need to know.
• Professional Conduct:
Constructive criticism is welcome, but defamatory, intentionally malicious or abusive language intended solely to damage a business is strictly prohibited.
• Privacy Protection:
Do not include full names, specific addresses, phone numbers or any other personally identifiable information that violates data privacy rights.
Why are reviews verified and how do I report a suspicious review?
To preserve platform integrity, our compliance team spot-checks and verifies a percentage of submitted reviews monthly.
Users may occasionally receive an email from us to confirm their experience (we never share your data with third parties).
If a business or user suspects a review is fraudulent or violates our guidelines, they can report it to our moderation team.
We will investigate the transaction history and if evidence of a fake or malicious review is found, the content will be permanently removed and the offending user account will be terminated.
🏢 Business, Accommodation and Event Directory (B2B)
How do I list a Business, Accommodation or Event?
Creating a directory listing is an easy, streamlined process that takes less than five minutes.
Navigate to the appropriate link below to submit your details (including title, description, and rich media):
• List an Event
• List Accommodation
• List a Business
• List Airport Transfers & Driving Services
• List Guided Tours & Workshops
Can I list my services for free?
We operate on a premium subscription model to ensure maximum visibility for our members.
Currently, we are running a promotional period offering a one-time, lifetime subscription fee of $100 USD (standard pricing is $200 USD).
There are no recurring monthly or annual costs.
What are the main benefits of listing my business on Connecting Jamaica?
Unlike traditional directories that charge ongoing subscription or commission fees, Connecting Jamaica offers a one-off lifetime fee.
Your investment gives you permanent access to a dedicated merchant dashboard where you can update the text, manage bookings, refresh the photo galleries and optimize your listing layout at your own convenience.
Feature on a platform built exclusively to promote Jamaica.
How do I claim an existing Business Page?
If your business is already listed in our directory and you wish to claim ownership to update its information and media, the verification process takes under five minutes.
Click the Claim Listing Link, fill out the verification form, and our team will grant you dashboard access once ownership is confirmed.
How does Connecting Jamaica market and promote my business?
We deploy a comprehensive, multi-channel marketing strategy to drive traffic directly to your listings:
• Digital & Social Media:
Every listing features built-in social sharing.
Our in-house marketing team runs targeted ad campaigns across Google, Instagram, and Facebook to capture active tourists, visitors and local residents.
• Traditional Media:
Connecting Jamaica runs regular promotional campaigns on national radio stations and in island-wide print newspapers.
• Collaborative Self-Promotion:
While our platform provides massive foundational reach, we actively encourage our service providers to cross-promote their Connecting Jamaica listing link on their own social channels to maximize engagement and build local review credibility.
Can I update my listing information or event details at any time?
Yes.
Merchants enjoy unlimited edit privileges.
You can access your merchant dashboard 24/7 to update descriptions or upload high-resolution images to ensure your page remains competitive and accurate.
Can I update my Business Page or Event Page anytime?
Yes!
Your page can easily be updated to ensure accuracy and relevance to potential customers.
Enjoy the benefits of making unlimited edits to keep your listing up-to-date.
Updating your listing with high-quality images helps to showcase your services effectively to potential customers.
🪪 Service Providers of Tours and Transfers
Does Connecting Jamaica charge a commission fee on bookings made through the platform?
Yes.
Connecting Jamaica operates on a commission structure, which is 20% of the price of the activity.
How long does it take for my new listing or update to appear live on the site?
To maintain high-quality directory standards, all new listings, claimed pages and major edits undergo a brief security and quality review by our editorial team.
Approvals are typically completed within 12 to 24 hours.
Please email us to make updates or changes to the promo page of your listing.